Zashh | Call Center

Comprehensive Call Center
BPO Solutions for Your Business

Inbound Call Support
24/7 Availability

Outbound Telemarketing
Lead Generation

Back-office Support
Data Entry & Processing

Customer Support
Tech Assistance

AI-Driven Call Agents
Automation

Customer Engagement
CRM Integration

Our Agile Development Process

Companies employ developers from us because we have a proven track record of delivering high-quality projects on time.

Planning & Consultation

Our journey begins with understanding your vision. Based on your vision, we collaboratively create a project roadmap with clear milestones. We’ll consult about your ideas, target audience, and desired outcomes.

Vision and Goals Discussion

Initiate discussions to understand your objectives, target audience, and desired outcomes.

Project Roadmap Creation

Collaboratively create a detailed project plan with clear milestones and deadlines.

Scope Definition

Outline the key features, functionalities, and requirements.

Resource Allocation

Allocate team roles, tools, and budgets to ensure effective project management.

Design

Our skilled designers translate your vision into a user-friendly and visually appealing solution. They focus on creating a positive user experience that keeps users engaged and coming back for more.

Wireframing

Develop wireframes to outline the structure and layout.

UI/UX Design

Craft the user interface and user experience, focusing on aesthetics and functionality.

Prototype Creation

Create interactive prototypes for user feedback and refinement.

Design Approval

Present the design for your review and approval, making necessary adjustments based on feedback.

Development

Our expert developers take your design and turn it into reality. We keep you informed throughout the process with regular progress reports and milestone deliverables. This ensures you have complete transparency and control over the development phase.

Frontend Development

Code the client-side interface, ensuring responsiveness and compatibility.

Backend Development

Build the server-side logic, integration, and functionalities.

Regular Updates

Provide progress reports and milestone deliverables to keep you informed.

Quality Assurance

Conduct initial testing and debugging to ensure the development functions as intended.

Testing

Before launch, our dedicated QA specialists meticulously test every aspect of your product. They identify and fix any potential issues to guarantee a smooth and flawless user experience.

Functionality Testing

Test all features and functionalities to ensure they work correctly.

Usability Testing

Evaluate the user interface and user experience for ease of use and navigation.

Performance Testing

Assess the speed, load time, and responsiveness under various conditions.

Security Testing

Conduct thorough security checks to identify and fix vulnerabilities.

Deployment

Once everything is finalised, our team strategically chooses the most suitable deployment methods and services. Now, your project is live for everyone to see and interact with!

Hosting Selection

Recommend and set up the most suitable services based on your needs.

Final Preparations

Perform final checks and configurations before going live.

Launch Strategy

Develop a launch plan, including marketing and promotional strategies.

Go Live

Deploy the product, ensuring everything is functional and optimised for performance.

Maintenance

Our commitment doesn't end at launch. We provide ongoing support to ensure your product stays up-to-date, secure, and bug-free.

Regular Updates

Implement software and security updates to keep the website current.

Monitoring

Continuously monitor performance and security to prevent issues.

Bug Fixes

Address any technical issues or bugs that arise post-launch.

Performance Optimization

Optimise speed and functionality based on user feedback and analytics.

Comprehensive Call Center BPO Solutions for Your Business

Comprehensive Call Center
BPO Solutions for Your Business